Call us today!
(870) 845-4427

Terms of Service

Initial Intake Terms

I understand there is NO REFUND if it is concluded that the computer cannot be repaired after thorough troubleshooting has been conducted or I refuse further repair, which may include additional costs.

HERITAGE COMPUTER SERVICE, LLC will not be liable for any lost data or unforeseen hardware failures not discovered at the pre-screening. In the event of hardware failure during the repair process, HERITAGE COMPUTER SERVICE, LLC will exercise due diligence to effect resolution to hardware failure, if possible, at no additional cost. Successful resolution is not guaranteed and does not constitute a refund of payment for repairs.

Removal of malware, viruses, adware, spyware, or any other malicious infections on your computer does not guarantee that you will not be infected by such malicious code in the future.

Any off-the-shelf/in-stock or special order products or components used prior to service must be paid up-front.

HERITAGE COMPUTER SERVICE, LLC will notify me when my equipment is repaired, or if additional costs are required to repair my equipment.

I agree that payment of any remaining balance owed is due at the time I pick up my computer.

I understand that HERITAGE COMPUTER SERVICE will make every attempt to contact me. If HERITAGE COMPUTER SERVICE is unsuccessful in contacting me at the phone numbers I provided, it will be my responsibility to contact HERITAGE COMPUTER SERVICE no later than 5 days after I drop off my equipment for repairs.

I have reviewed my contact information with the Technician and verified it to be accurate.

By my signature, I acknowledge and understand that I am entering into, and in agreement with, the Terms of Service stated above.

 

Device Pickup Terms

I acknowledge that I have received any parts that were ordered for me or for my repair.

I acknowledge that I am satisfied with the service and parts provided by HERITAGE COMPUTER SERVICE, LLC.

Balances On Account

Your account will be overdue 11 calendar days from date of invoice. After 30 days from the date of the invoice, your account will be turned over to the Howard County Courts for Collections without further notice. No exceptions.  This will serve as your only notice.

Insufficient Fund Checks

A $27.50 charge will be applied to your invoice on any returned checks. You will be contacted by phone, at which time you will have 2 business days to pay the balance and insufficient funds charge.

On the 3rd business day, your account will be turned over to the local prosecuting attorney as a hot check without notice.

By my signature, I understand, agree, and affirm that I am authorized and responsible for the above Terms of Service.

 

Mobile Device Repair Terms

With the exception of work done on devices that indicate exposure to liquids, devices that are dead on arrival, and devices in which the customer provides their own part(s), all repair work performed by HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS is backed by our industry leading, 1 year limited warranty. HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS sole obligation and your sole remedy under the terms of this warranty is the repair or replacement of the defective part or accessory initially replaced. This warranty does not apply to other components of a device that were not serviced by HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS or the device in it’s entirety. This warranty is null and void if device is altered, modified, or tampered with by someone outside of HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS.

By submitting my mobile device to HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS for repair, I authorize HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS to perform any procedures deemed necessary on my device(s). I understand that I have the option to, and I am responsible for, backing up the device(s) before submission to HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS. I further understand that all repairs come with some risk and I agree that HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS will not be held liable in the event of cosmetic or hardware damages, data loss, software failure, or any other unforeseen circumstances that may occur to my device(s) during or after submission to HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS. I understand that devices left for more than fifteen (15) days after an attempted repair is completed are subject to recycling or re-sale and become the property of HERITAGE COMPUTER SERVICE and/or its REPAIR SERVICE PARTNERS.